Terms of Use and Privacy Policy

This is an English translation of the Hebrew terms of use. In case of any discrepancy, the Hebrew version prevails.

General

1. The website “Tsalul – Freediving in Eilat” is an online e-commerce website (the “Website”), operated by Tsalul – Freediving in Eilat (the “Company”). The Website runs an online shop and offers its customers information and the sale of various products in the field of freediving (the “Products”).
2. The Company may change these terms from time to time. Any change will apply only to Products and/or services purchased after the change.
3. Anyone who makes a purchase on the Website confirms that they are aware of and accept these terms, and that they and anyone acting on their behalf will have no claim against the owners or operators of the Website or anyone acting on their behalf, except for claims relating to a breach of the obligations of the Website owners or operators under these terms.

Information displayed on the Website

1. The information, descriptions, images and data displayed on the Website are for illustration only and are based mainly on information provided by the various manufacturers.
2. The Company makes efforts to keep the information on the Website up to date, but does not undertake to do so. The Company is therefore not responsible for the accuracy, completeness or correctness of the information on the Website.
3. The Company may add, change or remove information displayed on the Website, the structure of the Website and the terms of visiting and using it, at any time and without prior notice.
4. The Company does not guarantee that all links on the Website will work or lead to a working website. The Company is not responsible for the content of linked websites or for any direct or indirect damage caused by using or relying on them, and may remove links from the Website at its sole discretion.

Policy

1. The Website provides service and deliveries throughout Israel.
2. Products exempt from VAT are products for supply and use in Eilat only, as required by law.
3. The range of services, prices (including shipping costs) and payment terms on the Website may change from time to time at the Company’s sole discretion.
4. The Website may cease its activity at any time without prior notice.
5. If an order is placed and it turns out that the requested model has changed, is out of stock, cannot be obtained from the importer or cannot be used, the Company will inform the buyer by email or phone.
6. In such a case, the Company may offer an alternative product of a similar nature and price. If the buyer agrees, the order will be updated accordingly; if not, the order will be cancelled and the buyer’s card will not be charged, without compensation or any other consideration to the buyer.
7. Deliveries will arrive within 21 business days (unless stated otherwise) from the time the order is approved by the credit card company.
8. Deliveries will be made by the Company, a courier company or Israel Post.

Sale of products and/or services

1. The quantity of each Product offered for sale may change at the Company’s discretion.
2. Products offered for sale on the Website are brand new, in their original packaging, and come with the warranty and service customary in the ordinary course of business, subject to all applicable laws and regulations.
3. The Company may remove or add Products and/or change the terms of sale from time to time.

Purchasing products and/or services

1. Any person legally competent to enter into binding transactions who holds a means of payment issued in Israel by one of the credit card companies, and/or who pays in cash at the Company’s place of business, may purchase Products on the Website.
2. The Company may block access to sales and/or cancel the participation of users whose conduct is inappropriate or does not comply with these terms, temporarily or permanently, at its sole discretion and without prior notice.
3. When making a purchase, the user will be asked to provide the following details: ID / company number, first and last name and/or company name, phone, city, postal code, email and payment details. Providing false details is a criminal offense, and legal action, including claims for damages, will be taken against anyone who does so.
4. Without derogating from the above, the Company may prevent a user from purchasing Products on the Website in the following cases:
   1. Deliberately providing incorrect details.
   2. Any act or omission that harms or may harm the Company or any third party.
   3. If the credit card has been blocked or restricted in any way.
5. The Company makes every effort to ensure that the Products displayed are in stock. If a requested Product turns out to be out of stock, the buyer will be notified by email or phone. In that case the Company may cancel the order without charging the card, or offer the buyer an equivalent alternative product. If the Company does so, the buyer will have no claim or demand of any kind against it, including in respect of the purchase or expected purchase of the Product, loss of profit, purchasing the Product from a third party at a higher price, and the like.
6. A precondition for any purchase is approval of the transaction by the credit card company. If the credit card company refuses to approve it, the purchase will be cancelled and the Product will not be supplied.
7. Once an order is approved, a confirmation will be sent to the email address provided at registration, which is a condition for the purchase. After the order, the card will be charged for the purchase amount, including shipping.

Cancellation of a transaction by the buyer

1. A user who purchased Products by phone or on the Website may cancel the transaction in accordance with the Israeli Consumer Protection Law, 1981, within 14 days of receiving the Product, in its original packaging and without any defect or wear. Cancellation is made by notice by email and by phone to the Company.
2. Cancellation is subject to the Product being returned to the Company in its original packaging, complete and without any damage, defect or fault of any kind.
3. The right of cancellation does not apply to:
   1. Perishable goods, as defined in the Consumer Protection Law.
   2. A product that is “information” as defined in the Israeli Computers Law, 1995.
   3. Goods made specifically for the consumer following the transaction.
4. If a transaction is cancelled for a reason other than a defect or a mismatch between the Product and its description, the buyer will be asked to return the Product to the Company’s place of business.
5. In such a case, the Company may charge the buyer a cancellation fee and shipping costs. The cancellation fee for in-stock Products is 5% of the transaction amount or NIS 20, whichever is lower, plus shipping costs to the customer.
6. If a transaction is cancelled because of a defect or a mismatch between the Product and its description, the buyer will not be charged any cancellation fee. If the Product has already been supplied, the buyer will be asked to make it available to the Company at the place where it was delivered and to inform the Company.
7. A buyer who placed an order and wishes to cancel it should notify the Company within 24 hours of placing the order, by email at asafbandel@gmail.com or by phone at +972-50-3314033.
8. Cancellation is possible as long as the Products have not yet been shipped by the Company or anyone on its behalf to the address given in the order.
9. Cancellation of a Product that has already been delivered must be made within 14 days of receiving it at the address given in the order, provided that notice was given as described above, the Product has not been used, and it is in its original packaging as delivered.

Cancellation of a transaction by the Company

1. The Company may at any time, at its sole discretion, stop activity on the Website and/or cancel a sale (before or after it closes), including in the following cases:
   1. If illegal activity has taken place or is taking place on the Website.
   2. If a technical fault prevented or could have prevented orders for a particular sale.
   3. In case of force majeure, war, hostilities or terror that, in the Company’s opinion, prevent the sale from continuing or being carried out.
   4. In case of a good-faith error in printing, in the description of the Product or service, in the terms of sale, or in entering the sale details or the buyer’s details.
   5. In any case of an action contrary to these terms.
2. The Company may cancel an order if it was placed without the buyer’s full and accurate details.

Delivery of products

1. Products will be delivered, and delivery times will apply, in accordance with the terms shown on the Website.
2. Delivery times are counted in business days only, i.e. five working days a week (Sunday to Thursday), excluding Fridays, Saturdays and holidays.
3. Products may be shipped by registered mail and/or courier, at the Company’s discretion and depending on the size of the Product and the destination.
4. The shipping and delivery policy is set by the Company at its discretion. The Company may announce that it cannot deliver to a particular area; in that case the buyer will not be charged for shipping and the Product will be handed over at the Company’s place of business.
5. The Company and anyone acting on its behalf will not be responsible for delivery delays caused by events beyond their control. In such a case the Company may cancel the purchase, in whole or in part, and cancel the buyer’s charge.
6. Shipping costs shown in the order are final unless stated otherwise.
7. Shipping costs include, among other things, packaging, warranty and insurance of the Product during shipping and the actual shipping costs, unless stated otherwise by the Company.
8. The buyer may choose self-pickup from the Company’s place of business, in which case no handling or shipping fees will be charged.

Privacy Policy

Last updated: October 21, 2026. This is an English translation; in case of any discrepancy, the Hebrew version prevails.

1. General

This policy explains what personal information we collect on tsfreediving.com, why, who we share it with, and what your rights are. It applies to the website, our courses and training sessions, our digital courses, the shop, the “Back to the Water” challenge and our newsletter.

Database owner: Tsalul – Freediving in Eilat, licensed business no. 043014398 (“Tsalul”, “we”).
Address: Shvil HaTzvi 6, Eilat, Israel.
Privacy inquiries: asafbandel@gmail.com or +972-50-3314033.

2. Information we collect

3. How we use the information

• Processing orders, shipping, refunds and cancellations.
• Registering for courses and training sessions, scheduling, and giving access to digital courses.
• Water safety: checking medical suitability before a course or training session.
• Issuing invoices and complying with legal obligations, such as tax law.
• Answering inquiries and customer service.
• Sending tips, updates and offers by email, as described in section 7.
• Improving the website, measuring performance and running paid ads on social networks. For this purpose we may upload names, emails and phone numbers in encrypted form to advertising platforms to create advertising audiences. This is done only with details of people on our mailing list, and you may ask at any time not to be included. ID numbers and health information are never used for advertising.
• Preventing fraud and keeping the website secure.

Are you required to provide the information? There is no legal obligation to provide us with personal information. However, without order details we cannot complete a purchase, and without a signed health declaration we cannot allow participation in water activities.

4. Health declaration

The health declaration includes medical information, which is especially sensitive under the law, so we handle it with particular care:

• It is used only to check your suitability for water activities and to keep you safe.
• Only the instructor, Asaf Bandel, sees it. It is not shared with anyone else, unless required by law or in a medical emergency.
• It is filled in through a digital forms system and sent to a protected email inbox. It does not pass through our automation systems or registration spreadsheets. It is then stored on a password-protected computer and deleted from the inbox.
• It is kept for 7 years after your last activity, to defend against legal claims, and then deleted.

5. Who we share information with

We do not sell personal information. We share it only with service providers that help us run the business, and only as needed:

• Payments and accounting: payment processing and invoicing.
• Email and communication: sending emails, the newsletter and the challenge, and WhatsApp conversations.
• Advertising and analytics: advertising platforms and website analytics tools.
• Infrastructure and security: website hosting, protection against attacks, and cloud storage of forms and records.
• Automation and work tools: transferring details from website forms to our business systems, and an AI assistant for managing the website, with access enabled only by us.
• Social login: Google and Facebook, for those who choose to log in that way.
• Shipping: courier companies and Israel Post.

We will also provide information to authorities if required by law.

Transfers abroad: some providers store information outside Israel. Such transfers are made in accordance with the Israeli Privacy Protection Regulations on transfer of data abroad, and to providers that commit to an adequate level of protection.

6. Cookies and pixels

• Essential: shopping cart, account login and security. The website cannot work properly without them.
• Analytics and marketing: the Meta pixel, Google analytics and advertising tools, and Microsoft Clarity. They help us understand how the website is used and show relevant ads on social networks. Clarity records interactions such as clicks, scrolling and mouse movements, and automatically masks fields containing personal information.

Analytics and marketing cookies are activated only after you consent in the cookie banner. You can change your choice at any time via the “Cookie settings” tab, or block cookies in your browser settings.

7. Direct marketing and unsubscribing

Anyone who registers for a course or training session, or buys in our shop, will receive tips, updates and offers for courses and training sessions by email, unless they unticked the consent box on the registration form or at checkout. Anyone who signs up for the newsletter or the challenge will receive content, updates and offers according to their consent. Receiving marketing emails is not a condition for any purchase or for taking part in a course.

You can unsubscribe at any time via the link at the bottom of every email, or by contacting us. We will remove you promptly, and no later than 7 days. Service emails related to an order or a course you purchased will continue to be sent after unsubscribing.

8. How long we keep information

9. Information security

We take reasonable measures in accordance with the Israeli Privacy Protection Regulations (Data Security), 2017, including: encrypted HTTPS connections and attack protection via Cloudflare; strong passwords and two-factor authentication for website administration and email; regular updates of the website and plugins; access to information only for those who need it; and card details are stored only by the payment processor, not by us. In the event of a serious security incident, we will act as required by law, including reporting to the Privacy Protection Authority where required.

10. Your rights

Under the Israeli Privacy Protection Law, 1981, you have the right to access the information we hold about you, to request correction of inaccurate, incomplete or outdated information, to request deletion of information (except information we must keep by law), and to opt out of marketing emails at any time. To exercise these rights, contact us at asafbandel@gmail.com or +972-50-3314033. We will respond within 30 days. If you are not satisfied with our response, you may contact the Privacy Protection Authority at the Israeli Ministry of Justice.

11. Minors and changes to this policy

Minors: registration of a participant under 18 for a course or training session is done by a parent or guardian, who also signs the health declaration.
Changes: we may update this policy from time to time. The date of the last update appears at the top of this section. Material changes will be published on the website.

Company responsibility

1. Products on the Website are presented in good faith and under the responsibility of their manufacturers. Their presentation does not constitute a recommendation or an opinion of the Company regarding their nature, features, quality, manufacturers and the like.
2. The Company is not responsible for any damage caused by a delay in delivering Products or by Products supplied being defective, damaged or faulty.
3. The Company will do its best to keep the Website and the transactions on it running properly, but does not guarantee that the service will be uninterrupted or free of faults.

Intellectual property

1. All copyrights and intellectual property rights in the Website, including its name and trademarks, design, content published by or on behalf of the Company, and any software, application, code, graphic file, text and other material on it, belong to the various manufacturers and/or the Company, as applicable.
2. No part of the above may be copied, distributed, publicly displayed or given to any third party without the Company’s prior written consent.
3. Trademarks and advertisements of advertisers on the Website belong solely to those advertisers and may not be used without their prior written consent.

Governing law and jurisdiction

These terms and all activity on the Website are governed solely by Israeli law. Any dispute will be subject to the exclusive jurisdiction of the competent courts in the Eilat district.

Customer service

1. For questions and further information, please contact the Company by email at asafbandel@gmail.com or by phone at +972-50-3314033 during the Company’s business hours as published on the Website.
2. The Company makes every effort to provide quality service and will be happy to receive any inquiry or suggestion by email at asafbandel@gmail.com.